Privacy Policy

1. Scope

This Privacy Policy explains how Gercep Ecosystem collects, uses, stores, and protects information when merchants and end users access Gercep products, including web ordering, WhatsApp workflows, POS, inventory, and related services.

2. Information We Collect

• Account and business details such as name, email, phone, and store profile.
• Operational data such as product catalog, orders, inventory movement, and POS activity.
• Technical data such as device metadata, logs, and security events.
• Payment-related references required to process transactions through integrated providers.

3. How We Use Information

• To deliver and improve platform functionality and merchant operations.
• To process and reconcile payments and transaction records.
• To provide support, security monitoring, and fraud prevention.
• To communicate product updates, service notices, and compliance information.

4. Data Sharing

Gercep shares data only with trusted service providers and payment partners as required for service delivery, legal compliance, and security obligations. We do not sell personal data.

5. Security and Retention

We use access controls, encryption, and monitoring safeguards to protect data. We retain information only as long as needed for operations, legal requirements, and legitimate business purposes.

6. Your Rights

Subject to applicable law, users may request access, correction, or deletion of their personal information and may contact us for data-related inquiries.

7. Contact

For privacy requests, contact Gercep support at your official support channel.