Product & Store Discovery
- Customers can search by product name, category, or store name.
- Results can be shown across stores (based on availability and eligibility).
- Share location or area to get nearby options faster.
DOCUMENTATION
A practical guide for customers and merchants using Gercep Assistant for shopping, shipping, and payments.
For Customers
- Open the web chat assistant or message Gercep on WhatsApp.
- Tell us what you want to buy and your area (e.g., "vegetables in Ciputat").
- Gercep Assistant will show store options and the relevant menu/products.
- Pick a store and select items (or ask for categories/full menu).
- For delivery, share your location or type your full address.
- Gercep Assistant will calculate totals (items + fees + shipping) and give payment options.
- Complete payment using the provided checkout link when available.
For Merchants
- Register your store and complete the profile in the dashboard.
- Upload your product catalog with accurate prices and stock.
- Customers can browse and order via WhatsApp/Web Chat using Gercep Assistant.
- Use chat shortcuts for quick updates (e.g., "Update Es Teh price to 5000").
- Track incoming orders in real-time from the merchant dashboard.
- Accept payments through the available checkout flow.
How It Works
Merchant Operations
- Merchants can do quick updates via chat (prices / products where supported).
- Store context and eligibility rules keep actions scoped to the right store.
- Use the dashboard for full control and reporting.
Payment & Fees
- Fees (tax/service/shipping) are calculated automatically during checkout.
- Supports common payment methods depending on store/platform configuration.
- A secure payment link can be generated per order when available.
Shipping & Delivery
- Shipping rates depend on the store configuration and your destination.
- Share GPS location or provide a complete address to calculate shipping.
- Gercep Assistant can guide you through available delivery options.