DOCUMENTATION

A practical guide for customers and merchants using Gercep Assistant for shopping, shipping, and payments.

For Customers

  1. Open the web chat assistant or message Gercep on WhatsApp.
  2. Tell us what you want to buy and your area (e.g., "vegetables in Ciputat").
  3. Gercep Assistant will show store options and the relevant menu/products.
  4. Pick a store and select items (or ask for categories/full menu).
  5. For delivery, share your location or type your full address.
  6. Gercep Assistant will calculate totals (items + fees + shipping) and give payment options.
  7. Complete payment using the provided checkout link when available.

For Merchants

  1. Register your store and complete the profile in the dashboard.
  2. Upload your product catalog with accurate prices and stock.
  3. Customers can browse and order via WhatsApp/Web Chat using Gercep Assistant.
  4. Use chat shortcuts for quick updates (e.g., "Update Es Teh price to 5000").
  5. Track incoming orders in real-time from the merchant dashboard.
  6. Accept payments through the available checkout flow.

How It Works

Product & Store Discovery

  • Customers can search by product name, category, or store name.
  • Results can be shown across stores (based on availability and eligibility).
  • Share location or area to get nearby options faster.

Merchant Operations

  • Merchants can do quick updates via chat (prices / products where supported).
  • Store context and eligibility rules keep actions scoped to the right store.
  • Use the dashboard for full control and reporting.

Payment & Fees

  • Fees (tax/service/shipping) are calculated automatically during checkout.
  • Supports common payment methods depending on store/platform configuration.
  • A secure payment link can be generated per order when available.

Shipping & Delivery

  • Shipping rates depend on the store configuration and your destination.
  • Share GPS location or provide a complete address to calculate shipping.
  • Gercep Assistant can guide you through available delivery options.